Vinyls and Laminate Orders are shipped F.O.B.
West Memphis, Arkansas.
Orders will be processed as
received. All verbal orders are considered firm.
Changes/Cancellations must
be made same day order is placed and are subject to production approval.
Changes/Cancellations on
Next Day orders are not accepted. Customer is responsible for the goods.
All additions must be made
as a new order to be shipped separately.
Orders for specialty items
(chaircovers, accessories, placemats, etc.) and custom sizes (any size not
listed on this web site) cannot be cancelled once production begins.
Specialty items and large
velvet orders require additional lead-time.
Tablecloth Designs is not
responsible for late deliveries due to freight carrier.
Notify carrier and us
immediately if boxes are opened or damaged.
Tablecloth Designs is not
responsible for variations due to dye-lot differences.
Sizes for products are cut
sizes. Finished product may be slightly smaller.
Hemming is an additional
$6.50 per dozen for napkins. For all other items add 10% hemming surcharge. Does not apply to Vinyl and Laminate Table Covers.
Tablecloths and Napkins are cut to the size ordered. If a hem is requested than size of cloth or napkin will be smaller than size requested, unless you request the item to be finished at a particular size. This is due to the amount of fabric used for hem.
All skirting must be
ordered in multiples of two: same size, fabric and color.
There will be a one-time
non-refundable template charge of $15.00 for specialty chair covers,
odd-shaped tablecloths and any other item that requires a special pattern.
Patterns will not be
matched on seamed cloths.
Tablecloth Designs is not
responsible for your typographical errors.
All prices and terms are
subject to change without notice.
After washing, placemats
may require pressing to re-bond the Pellon® adhesive.
Warning: Extended use of vinyl and laminate tablecloths or placemats may soften some lacquer finishes on wood furniture. It is fine to use them for occasional use, but some finishes do need to breath.
On-line
orders can be done through each fabrics web page as long as you are
choosing one of the thirty nine standard sizes or standard accessories. For
information on custom sizes, Click
Here.
Phone
orders: You can call in your order at 1-888-498-4345 during these hours: 9:00 AM
- 4:30 PM (Central Time), Monday through Friday. Please have your items, sizes,
colors and fabrics ready. We accept Visa, Master Card, American
Express, Discover. We
also will accept business checks and money orders made payable to Furniture
Knowledge (no COD's). Mail to FurnitureKnowledge.com 17012 Dwyer Rd. Bonner
Springs, KS 66012.
Mail orders: Mail your
order by printing a copy of your shopping cart and a filled out copy of the
shipping and billing page since I have no order form. Make sure you include your
form of payment.
Fax orders: We will accept a
faxed copy of your shopping cart and filled out copy of the billing and shipping
page. You have to send them during normal business hours for it to be received. Our
fax number is (913) 728-2055.
Minimum
Orders
We have no minimum order other
than chair covers or items that are only sold by the dozen.
Terms
Net 30 days with approved credit; VISA,
MasterCard, Discover and American Express accepted. All other orders shipped
prepaid.
Returned check charged $25.00.
Overdue balances charged 1 ½% per month.
Swatches
Since we have so many
fabrics and colors to choose from, it is not practical for us to put
together a good catalog to send you what we offer. We do however
want you to be happy with your purchase. We don't want to have to
charge you the 25% or 50% restocking fees on incorrectly ordered
products, so if color or feel is important to you, we recommend you order a
sample swatch. A lot of our fabrics may look very different in person than
they do on the web site.
The swatches are $0.25 for one cut swatch approximately 6" x 6" or $2.50 and under for a card of all the colors in that line if available, plus standard mail delivery of $2.75 in the continental United States. If you need
them shipped next or second day, or internationally, actual shipping charges will
apply.
We will reimburse you up to $5.00 for your swatch order once you place an order for tablecloths or other products we sell. It will be up to you to remind us to give you the credit since we may not realize that swatches were previously ordered. Only one $5.00 credit will be allowed per tablecloth order.
Shipping
and handling charges
Fabric Tablecloths:
Once orders have been received
by us, we generally will need at least 24 to 72 business work hours to put most orders
together before shipping, unless we are in our busiest season of November and
December and may need additional time. We don't stock anything pre cut and sewn ready to ship. In some cases it could take a week to manufacture
your order. If you choose second day or overnight shipping,
please don't expect the cloth to arrive in that time. We still would need the normal
manufacturing time before it can be expedited to you. If you need your tablecloth by a specific date please contact us by phone or email.
Vinyl and Laminate Covers :
Once orders have been received
by us, we generally will need two to three weeks to put most Vinyl and Laminated Table Covers orders
together before shipping, unless we are in our busiest season of November and
December and may need additional time. We don't stock anything pre-cut and sewn ready to ship. If you choose second day or overnight shipping,
please don't expect the cover to arrive in that time. We still would need the normal
manufacturing time before it can be expedited to you.
We ship all orders via UPS.
For rush shipments, UPS Second day air is
available. UPS does not deliver to P.O. Boxes, so make sure you provide a
physical address when ordering if possible.
Shipping and handling charges
will be billed as follows:
Swatch only delivery in the
continental United States $2.75
Regular delivery in the
continental United States is $9.50
Second Day and Next Day Air shipments in the
continental United States will be determined once we receive the order and the total cost will be given to the customer prior to processing the credit card. The cost in the shopping cart may not reflect the true cost. You are welcome to request a cost estimate prior to ordering.
For bulk orders, you will be
billed for actual shipping.
International orders are
shipped by United States Postal service, and we only ship global express so we
are able to track the package. Actual shipping plus a $3.50 PROCESSING FEE
will be charged for these orders.
Pricing
Our posted pricing is
calculated for smaller purchases by the average home owner. If you are
interested in larger quantities, we can adjust our prices accordingly depending
on how many items you are in need of to get you our best pricing.
Our prices are subject to
change without notice, but we only make price changes on substantial cost
fluctuations. Prices do not include federal, state, or local taxes that may be
imposed.
Warranty
We absolutely guarantee
satisfaction on all of our products when they are used as they are
intended. If your order has been delivered and there is a flaw or defect, we will
replace it with a new cloth or issue a call tag to have it picked up and
corrected. We cannot guarantee them for color or texture. If
color matching or the feel of the fabric is an important issue to you, then you need to request fabric swatches prior to ordering. We also cannot guarantee them if you ordered
the wrong size or shape. If you want to order our standard oval for instance and
your table is more egg shaped, you will be required to provide us a pattern of
your table to insure you get an even drop all the way around it.
Click here
for pattern instructions. This is classified as a custom shape and will
require extra fees. To see our standard shapes, Click
Here. All defects or shortages must be reported within 30
days after receiving them. (See Return policy below for more information).
Return
policy
All claims must be made
within 30 days of receipt of goods.
No returns will be
processed without a Return Goods Authorization (RGA) number which is
requested by phone only.
All returns subject to
approval.
All items must be returned
with a copy of the packing slip or invoice.
Restocking fee of
25% on
standard sizes for incorrect orders placed by customer; customer is
responsible for shipping return.
Restocking fee of
50% on
custom sizes for incorrect orders placed by customer, customer is
responsible for shipping return. A custom size is any size that cannot be
ordered directly from the web site.
No even exchanges.
Everything must have appropriate paperwork. Credits are issued once incorrect merchandise is returned and inspected.
No returns on placemats,
runners, chair covers, skirting, chair cover accessories, yardage, velvet
products, or bulk orders.
If Tablecloth Designs make
a production or shipping error, we will issue a call tag and correct the
error.
If you wish to return merchandise, simply call
(888)498-4345 for
a return goods authorization number. Ship the items in original, unused
condition along with the packing slip to: Furniture Knowledge 17012 Dwyer
Rd. Bonner Springs, KS 66012. We
cannot accept items returned collect.
